General Terms & Conditions
1. GENERAL DEFINITIONS
When the following terms are used in these Terms and Conditions, this is what they will mean:
The Company means Tyres Store whose registered offices are:
Tel: 01226 720 714 / 02070960177
Fax: 01226 720 701
We/Us/Our means Tyres Store
The Customer/client/buyer means the person who accepts a quotation of the Company for the sale of Goods and/or whose order is accepted by the Company.
Goods/Products means any items sold by the Company including tyres, tubes and wheels.
Services means any service provide to you as set out in the order
Contract means the contract for the sale by the Company and purchase by the Customer of the Goods.
Conditions means the standard items and conditions set out in this document plus any special
terms and conditions as agreed in writing between the Customer and the Company. Any written agreement will include emails and SMS text.
These terms and conditions describe the terms and conditions on which Tyres Store supplies the products listed on its websites ("Products").
Please take time to read these terms and conditions carefully as they affect your rights and liabilities under the law. By accessing this site and/ or placing an order, you agree to be bound by these terms and conditions. Our acceptance of your order will take place only if you have paid and the goods are available. If we are unable to process your order, we will inform you.
Please note that in the event of a conflict between these terms and any term of the order, the order will have prerogative.
3.1 All Orders or quotations are subject to availability of the Products.
3.2 Any Order placed by the Customer cannot be cancelled or modify by him without formal assent of the Company.
3.3 Information provided by you when placing your order are binding. In the event any accuracy of the wording of any Order resulting to its inability to be processed or delivered, the customer will be held responsible.
3.4 We accept orders by the following means: online transaction via our secure server, e-mail, telephone, post or fax.
3.5 When you place your order, you will receive an automatic email confirmation
4. PRICES AND PAYMENT
4.1 Unless otherwise agreed, all prices are shown in UK pounds sterling (£).
4.2 Prices may change at any time but these changes will not affect orders received, paid and confirmed.
4.3 In the event of goods incorrectly priced, we do not have to provide the goods/service if the pricing error is evident and unambiguous.
4.4 Unless otherwise stated, the prices of goods exclude delivery costs.
4.5 The prices exclude Value Added Tax unless otherwise stated. We reserve the right to adjust the rate of the VAT that you pay if the rate changes between the date of the order and the date of delivery.
4.6 The price quoted by us shall be valid upon acceptance by the customer at the time of the issuing of this offer otherwise it shall be the price at the date of acceptance by Us of the Customer’s order.
4.7 We reserved the right to change all prices without prior notice.
4.8 All goods remain our propriety until full payment has been received
4.9 Payment must be made in full unless otherwise agreed upon before the dispatch of goods
4.10 If you choose to pay by cheque please allow at least seven (7) working days for clearance. The products ordered are only dispatch after confirmation of the cheque clearance
5. RISK AND THE DELIVERY OF GOODS
5.1 Your attention is drawn to the fact that deliveries shall be made to the property address given by you to the Company. You assume all responsibility for the accuracy of the delivery address and will ensure that you or your representative is present to sign for the Goods on delivery.
5.2 At the reception of the goods ordered please check that the order is complete and not damaged and do not accept any items visibly damaged.
5.3 Unless otherwise agreed upon, ownership of Goods will not pass to the customer until the Goods have been delivered to him. The goods are at the risk of the customer from the time of delivery.
5.4 A signature by the Customer or his representative is required for all deliveries. The customer is responsible for any loss, damage or carriage extra costs if he gives delivery instructions and he is not present at the time of the delivery of goods.
5.5 Any delivery date given by us is approximative. Although we are committed to do our utmost best to complete the delivery by the date quoted, the Company will not be liable or held responsible for any delay or failure to deliver the goods on time as a result of events outside our control
5.6 For our carrier company to accept liability for damage caused in transit we must inform them of any damage within 48 hours of delivery. You shall therefore inform us of any damage as soon as possible.
5.7 The company must be notified within five days of the non-arrival of goods sent to him. The company will not be liable or responsible for any missing of Goods reported beyond that deadline.
6. CANCELLATIONS, RETURNS AND REFUNDS
6.1 Under Distance Selling Regulations 2000, if you are a customer, you have a legal right to cancel your order for refund within seven working days starting from the date when the contract between us is formed.
6.2 To cancel an order you must contact us in writing by e-mail, fax or write to us giving your full name and address, customer ID number and Tyres Store invoice number.
6.3 Subject to your rights under UK legislation, you will be liable and responsible for the costs of receiving and returning the Goods which are not damaged, faulty or misdescribed. You must take reasonable care of the Goods and all original packaging whilst they are in your possession. If you do not exercise reasonable care and the Goods are damaged whilst in your possession or in transit, the Company will not be able to accept them. If we arrange the collection of the Goods, we will deduct our carrier costs from the sum refunded.
6.4 To return any goods, the customer must contact us for authorisation in writing by e-mail, fax or write to us giving your full name and address, customer ID number and Tyres Store invoice number.
6.5 If you have returned the Goods to us because they are misdescribed or faulty, the Company will refund the full price of the defective goods. We will arrange the collection of the defective goods by our own carrier.
Tel: 01226 720 714 / 02070960177
Fax: 01226 720 701
6.6 Providing that all the requirements described in these terms and conditions are met, we will process the refund due to you as soon as possible. Please note that refunds can take up to 30 days to appear in your bank or credit card account.
6.6 The Company will refund you by the same method you use to pay us.
6.7 Goods made to Customer’s own specification are not returnable and therefore not refundable.
6.8 In the event of allegations of faulty Goods, the Customer shall fill and return a written application for examination of the defective items with the defective Goods. The Company shall arrange for an inspection of the Goods by the manufacturer of the Goods.
6.9 If the Goods are not found faulty, the customer will be liable for all relevant costs.
6.10 If the Goods are found faulty, the Company will pass on to the customer a proportion of the costs based on the percentage of usable parts.
7. GOVERNING LAW
These terms and conditions are governed by English Law. The Company and the Customer agree to submit to the non-exclusive jurisdiction of the English Courts.
8. WARRANTIES TERMS AND MANUFACTURER’S GUARANTEE
Regarding the sales of Goods, the Manufacturer warranties are the only warranties. In order to get a valid claim, tyres and other goods covered against defects by the manufacturer’s guarantee must be reported and returned as soon as possible.
Tyres not meeting or exceeding the requirement of 2mm tread depth remaining or more than 3 years old are deemed out of guarantee.